Corrective Action Workflows and Tracking
March 7, 2019
ISO management system standards require corrective action to address nonconformances discovered from audits or in other ways Including:
- Safety Incidents
- Customer Complaints
- Interested Party Concerns
- Unplanned Releases (Chemical Spills or other emergencies)
- Product Defects
- Supplier Quality Issues
- Employee Concerns
- A systematic workflow process for performing CA that clearly describe who does what, when.
- A way to keep track of progress as the CA moves from discovery through closure.
Corrective Action WorkflowsCorrective action workflows us approval-gates and a team approach to accomplish the improvement. Each team member plays a role in the corrective action workflow:
- Internal Auditors
- Team Leaders
Corrective Action Process Plays Script
|Team Member - Who
|Makes a finding during an audit and reports it
|Creates and assigns a CA task
|Identifies a quick fix (correction) to if appropriate
|Investigates the root cause of the problem
|Identifies a potential corrective action that will prevent recurrence of the nonconformity
|Reviews and if appropriate approves the correction, cause analysis and the corrective action.
|Performs the proposed corrective action and reports to the task initiator when complete
|Assigns to an auditor for verification
|Verifies the correction and the corrective action have been implemented and are effective
|Reviews the verification evidence and close the corrective action as appropriate
Tracking Corrective ActionIts easy to lose track of corrective actions without an organized system to determine the status of completion. The completion statues for corrective actions are as follows:
- Stage 1 – New
- Stage 2 – Investigate
- Stage 3 – Perform
- Stage 4 – Verify
- Stage 5 - Close
- Not investigating the problem cause
- Identifying inappropriate corrective actions that do not solve the problem
- Losing track of the CA (fall between the chairs)
- Increasing risk by not addressing known problems in a timely fashion
- Ability to control who approves a CA to move to the next stage of completion. These can also be thought of a permissions granted to types of uses of the CA tracking system
- A way to notify team members (email or other) when something changes with the CA stage status.
- A way to search, sort and filter the CAs to quickly check for one or a group of CAs
- A dashboard and report feature to help summarize CA performance and report to leadership.