Category: Corrective Action

ISO Internal Audits & Corrective Action

Introduction There are 3 basic types of ISO audits, first party, second party and third party audits. First party audits are internal audits. Non-accredited independent audits are second party audits. Accredited certification bodies conduct third party audits or certification audits. ISO Internal audits are the “checking” part of the Plan-Do-Check-Act (PDCA) cycle of continual improvement.…

Corrective Action Workflows and Tracking

Corrective Action Puzzle

ISO management system standards require corrective action to address nonconformances discovered from audits or in other ways Including: Safety Incidents Customer Complaints Interested Party Concerns Unplanned Releases (Chemical Spills or other emergencies) Product Defects Supplier Quality Issues Employee Concerns Corrective actions processes need two fundamental components.  These are: A systematic workflow process for performing CA…