Leadership Commitment and Management Review
May 20, 2020
Coordinate management review with other business review meetings.Conducting “management review” during regular business review meetings gives the sense that the management systems is part of the overall business. Management reviews conducted infrequently and apart from the other important business management meetings contributes to the perception of the management system being in its own separate silo within the organizations.
Make Management Review Value Added.Ensure the information being presents is actionable by leadership. Give them a few choices for recommendations with supporting information and ask them to decide. They will appreciate your opinion and recommendations to help make decisions.
Do the MathDefend your recommendations for improvement with cost and return on investment calculations. Showing leadership how the management system helps save and even makes money contributes to their support and commitment.
Take good notesRecording leadership decisions during the management review helps ensures follow-up from the review. Records of management review are also evidence of their commitment, especially during audits.
Timely Management Review Follow-upFollow-up on management review recommendations in a timely fashion and report on progress at the next management review. This will enhance leaderships perception of the management system, their support and commitment.
Management Review FrequencyMost organizations perform periodic reviews of the business performance to make sure things are going along smoothly and to make any course corrections needed to stay on course. Integrating the management review with these regular business review meetings will help ensure that:
- Management system performance issues are addressed in a timely fashion
- The management system is integrated with all other business processes
- Provide timely information leadership needs to make important decisions about the management system.
Management Review InputsManagement review meeting do not need to address all management review inputs during each meeting. Review inputs that should be addressed more frequently include:
- Progress toward achieving objectives.
- Follow-up from previous management reviews
- Status of corrective actions and incident investigation
- Results of other performance measurements
- Customer Complaints and interested party concerns
- Adequacy of resources
- Strategic Risks and opportunities
- Results of audits